Privacy Policy

Last updated January 2, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

TraceAid Recovery LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

This privacy notice describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you visit our website or engage with us in other related ways, including any sales, marketing, or events.

SUMMARY OF KEY POINTS

Sensitive Information: We do not process sensitive personal information.
Third-Party Information: We do not receive any information from third parties.
Processing: We process information to provide, improve, and administer our Services, communicate with you, for security/fraud prevention, and to comply with law.
Sharing: We do not share or disclose your personal information except in very specific, rare circumstances, and always with your consent (e.g., business transfers).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us, our products, or Services.

Personal Information Provided by You:

  • Name, email address, phone number, physical address
  • Payment information for purchases or quotes
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and preferences (via cookies)

Purpose of Processing:

We process your data to deliver real estate services, respond to inquiries, manage transactions/contracts, send marketing updates (with opt-out options), and ensure legal compliance.

2. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

  • Opt-In Consent: Explicit via web forms; we maintain timestamped records.
  • Opt-Out: Text "STOP" at any time. Requests processed within 24 hours.
  • Support: Text "HELP" or email info@traceaidrecovery.com.
  • Rates: Standard message and data rates may apply. Carriers are not liable for delayed messages.

3. Data Retention & Safety

We keep your information for as long as necessary to fulfill the purposes outlined. Once no longer needed, data is securely deleted or anonymized. We use organizational and technical security measures, though no internet transmission is 100% secure.

4. Your Privacy Rights

You may review, change, or terminate your account at any time. You have the right to withdraw consent and opt out of marketing communications. To exercise these rights, submit a data subject access request or contact us via email.

5. United States Specific Rights

California Residents (CCPA)

You have the right to request deletion of data, the right to be informed (Request to Know), and the right to non-discrimination for exercising your rights. California "Shine the Light" laws also apply.

Colorado, Connecticut, & Virginia Residents

Under the CPA, CTDPA, and VCDPA, residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of targeted advertising and profiling.

6. International Privacy Rights

Australia & New Zealand: We comply with the Privacy Act 1988 (AU) and Privacy Act 2020 (NZ). You have the right to access or correct your information.

South Africa: We adhere to POPIA/PAIA regulations. You may contact the Information Regulator (South Africa) if you are unsatisfied with our data handling.

7. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Phone: (812)-405-4352
Email: info@traceaidrecovery.com

By using our website and services, you consent to this privacy policy.